Nesmokesen Tracker Support
If you have any questions or need assistance while using the Nesmokesen Tracker app, we are here to help.
Download the Nesmokesen Tracker App
Frequently Asked Questions
General App Questions
Is the Nesmokesen Tracker app free?
Yes. The Nesmokesen Tracker app is free to download and use.
Where can I download the app?
You can download the Nesmokesen Tracker app from the Apple App Store for iPhone or from Google Play for Android devices. Use the download buttons above to open the appropriate store page.
Is the app available for both iPhone and Android?
Yes. The Nesmokesen Tracker app is available for both iPhone and Android devices.
What does the app help me track?
The Nesmokesen Tracker app helps you follow your 25-day serving schedule. It displays your daily serving times, allows you to mark servings as taken, and sends reminders based on your selected first serving time for the day.
The app also includes a smoke-free timer and an estimated cost-savings counter to help you follow your progress.
How do I select my first serving time?
At the beginning of each day, select the time when you plan to take your first serving. The app will automatically calculate the remaining serving times for that day based on the recommended schedule.
For example, if you select 8:00 a.m. as your first serving time on Day 1, the app will display the remaining serving times at two-hour intervals.
How does the smoke-free timer work?
The smoke-free timer counts the time that has passed since your last cigarette. To begin using the timer, enter the date and time of your last cigarette manually in the app.
For the most accurate result, make sure the date and time are entered correctly.
How is the estimated cost savings calculated?
The estimated cost savings are calculated using the cigarette-cost information entered in the app. The calculation is based on a 30-day period.
The result is an estimate intended to help you visualize your progress. Actual savings may vary depending on your previous smoking habits and the information entered.
Can I restart my progress?
Yes. Use the restart option inside the app to begin the 25-day tracker again. Please note that restarting your progress will reset your existing serving schedule and completion history.
Do I need to create an account?
No. You do not need to create an account to use the Nesmokesen Tracker app.
Does the app collect personal information?
The Nesmokesen Tracker app does not require you to create an account. Your serving schedule and progress information are stored locally on your device.
For additional details, please review our Privacy Policy.
Notification Troubleshooting
What should I do if notifications are not appearing?
Nesmokesen Tracker schedules serving reminders on your phone. If reminders are not appearing, please confirm that notifications are enabled for the app in your phone settings.
On iPhone:
- Open Settings.
- Tap Notifications.
- Select Nesmokesen Tracker.
- Turn on Allow Notifications.
- Make sure Lock Screen, Notification Center, and Banners are enabled.
- Turn on Sounds so that you can hear each reminder.
If the Time Sensitive Notifications option appears, enable it as well.
On Android:
- Open Settings.
- Tap Notifications.
- Tap App notifications.
- Select Nesmokesen Tracker.
- Make sure notifications are turned on.
The exact names and locations of these settings may vary slightly depending on your phone model and operating-system version.
Why did my notification appear without a sound?
Your phone may be set to silent mode, or notification sounds may be disabled for the app.
On iPhone: Open Settings ? Notifications ? Nesmokesen Tracker and make sure Sounds is enabled. Also check whether your phone is in Silent Mode or whether a Focus mode, such as Do Not Disturb, Sleep, or Work, is active.
On Android: Open Settings ? Notifications ? App notifications ? Nesmokesen Tracker. Make sure notifications are enabled and review the available sound settings.
Why did my notification disappear?
A notification may no longer appear on the main screen after it has been opened, dismissed, or cleared.
On iPhone:
- From the Lock Screen, swipe up from the middle of the screen.
- From another screen, swipe down from the top center of the screen.
- Scroll upward to review older notifications in Notification Center.
On Android: Swipe down from the top of the screen to review recent notifications.
Why are my notifications delayed on iPhone?
Your iPhone settings may group or delay certain notifications.
Open Settings ? Notifications. Check whether notification summaries are enabled and make sure Nesmokesen Tracker is not being held for a later summary.
Also review Settings ? Focus. If a Focus mode is active, confirm that Nesmokesen Tracker is permitted to send notifications.
Why are reminders enabled but still not appearing on Android?
Some Android phones include additional settings for alarms, reminders, background activity, and battery usage.
Open your phone settings and review the options available for Nesmokesen Tracker. Depending on your phone model, you may see settings such as:
- Allow notifications
- Alarms & reminders
- Battery usage
- Background activity
- Do Not Disturb
Make sure the app is permitted to send reminders and is not being restricted by your phone’s battery-saving settings.
Will reminders still appear if the app is closed?
Yes. Serving reminders should appear even when the app is closed, provided that notifications are enabled and your phone settings are not preventing the alerts.
Do I need an internet connection to receive serving reminders?
No. Serving reminders are scheduled locally on your phone. An internet connection is not required for reminders to appear.
What should I do if I still do not receive reminders?
First, review the notification settings described above. If the issue continues, restart your phone and reopen the Nesmokesen Tracker app.
If you still need help, please contact us and include your phone model and operating-system version so that we can assist you.
Nesmokesen Tracker is intended for informational and progress-tracking purposes only. The application does not provide medical advice, diagnosis, or treatment.